Our Office Policies

Welcome to Katy Women's Care. We are an innovative women's healthcare practice located in Katy, Texas. We offer our patients convenient, high-quality medical care. Opened in 1991, the practice has a mix of cutting edge medicine with tried and true experience.

As part of our forward thinking technology, we have online services to meet our patient's busy schedule. Once signed up for an online account, patients have access to services such as online appointment scheduling, medication renewal requests, and secure messaging the medical staff, insurance and billing staff or the office manager. This is just another avenue of communications with our patients to better serve them. We are now offering surgery with da Vinci, the robotic surgical procedure, which offers many advantages. 

Thank you for choosing Katy Women's Care as your healthcare provider. We are committed to providing you with the best possible care and to your treatment being successful. Your clear understanding of our financial policy is important to our professional relationship. Please understand that payment of your bill is considered part of your overall treatment. In order to keep your cost of healthcare to an absolute minimum, we have adopted the following policies.

Office Hours

For information or to schedule an appointment, please call us at 281-392-2266. Please note the office closes for lunch from 12:00 p.m. until 1:30 p.m. everyday except Friday.

Sunday Closed
Monday 8:00 - 5:00
Tuesday 8:00 - 5:00
Wednesday 8:00 - 5:00
Thursday 8:00 - 5:00
Friday 8:00 - 2:00
Saturday Closed



Appointments & Cancellations

To schedule or cancel an appointment please call us at 281-392-2266. We understand that your schedule may change and that emergencies arise. If you are unable to keep your appointment, we ask that you provide us with 24-hour notice. Please extend us this courtesy so that other patients may be seen.

Please note: If you miss an appointment, and have not cancelled that appointment 24 hours in advance, a $25.00 "no show" fee will be charged.
 

Emergencies

Call us at 281-392-2266 anytime. One of the doctors in the call group is always available for advice or care for true Obstetric and Gynecology emergencies. After office hours, our answering service will take your message and immediately contact one of our doctors. Our telephone number is answered 24 hours a day, 7 days a week.
 

Payment

Katy Women's Care accepts cash and personal checks as well as the following credit cards:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Personal Check
Fees and Payments: Fees are standardized and are based on the complexity of your visit. Payment in full is required at the time of service and can be made with cash, check or credit card. We reserve the right to refuse methods of payment at our discretion. No cancellations or refunds are available once services are provided.

Required at Check-In: Each time you check in for your appointment you will be required to verify your personal contact information, present a current copy of your insurance card, a valid photo I.D. and pay any outstanding balance as well as today’s visit.

Insurance Plans: Your insurance is a contract between you, your employer, and the insurance company. We must emphasize that as healthcare providers, our relationship is with you, not with your insurance company. Before your visit, please contact your insurance company to verify we are participants in your plan and the services you intend to receive are covered. While the filing of insurance claims is a courtesy that we extend to our patients, all charges are your responsibility from the date the services are rendered. In order for us to file your claim, you must present a current copy of your primary insurance card, and communicate any changes in your personal contact information.

Most insurance policies specify that some of the cost of the patient’s care is the patient’s responsibility. This can be accomplished through any combination of co-payments, coinsurance or deductibles. The patient’s responsibility is due when you check in for your appointment. The amount of patient responsibility determined by your insurance policy is not negotiable. We do not waive the patient responsibility or bill for it later. Once all claims have been paid, any over-collected amounts will be refunded to the patient in the form of a check sent in the mail.

Not all services are a covered benefit in all policies, so it is very important that you understand the provisions of your policy. Some insurance companies arbitrarily select certain services they will not cover and so we cannot guarantee payment of all claims by your insurance company. If your insurance company pays only a portion of your claim or rejects your claim, they will notify you through an explanation of benefits (EOB). Reduction or rejection of your claim by your insurance company does not relieve you of your financial responsibility. Please be advised that we cannot and will not change records after your visit. The diagnosis established at the time of your visit is what will be billed to your insurance.

Obstetrical Payment Plans – At the beginning of your obstetrical care, we will contact your insurance company and compile an estimate of your portion of responsibility for the pregnancy (“global”). This amount will be shared with you and is due by the 20th week of your pregnancy. This amount does not include any ultrasounds, laboratory fees or fees for the hospital. Because this cost can be significant, we offer the option of payments leading up to your 20th week. In limited circumstances, we will grant an extension to your 24th week, but you must have prior approval from our billing department and be making payments. Please ask to speak to our billing department if you have questions.

Surgical Payment Plans – Prior to scheduling an office or hospital procedure, we may contact your insurance company and compile an estimate of your portion of responsibility. This amount will be shared with you and is due prior to your procedure. Because this cost may be significant, we offer the option of monthly payments leading up to your procedure. Please ask to speak to our billing department if you have questions.

Self-pay: Patients without insurance are considered self-pay patients. When possible, a fee range will be given upon check-in or when you make your appointment, along with any anticipated additional charges. Lab fees are billed separately by the providing lab. The full cost due to Katy Women’s Care for the visit is due at the time of service. We do not see self-pay obstetrical patients.

Minors: The parent(s) or guardian(s) of a minor are responsible for providing current insurance information for the minor and/or payment in full at the time services are provided. There are limited medical situations we can see an unaccompanied minor, but they must have authorization for medical treatment signed by a parent or guardian, and the same insurance and payment requirements apply.

Miscellaneous Fees: I understand and agree the following fees will be charged when applicable.
Laboratory Charges - Laboratory charges are not included in the cost of your care at Katy Women’s Care. You may get a separate bill from the lab. It is your responsibility to know your laboratory benefits and their requirements. Please contact the laboratory facility directly to discuss any questions with your bill.
Returned Check - Checks returned non-paid will be subject to a 35.00 returned check fee. This charge is in addition to any bank charges.
Credit Card Dispute - Disputed credit card charges will be subject to a $50.00 fee. This charge is in addition to any bank charges.
Missed Appointments - If you miss an appointment, and have not cancelled that appointment 24 hours in advance, a $25 “no show” fee will be charged.
Medical Records Charge - The fee to release medical information to any entity is $25 for the first 25 pages and $0.17 per additional page plus postage.
Forms Completion - The fee for this office to complete forms is $20.00 per set of forms. Please allow 72 hour turnaround time.
Collections Charges - Accounts that are not paid will be sent to an external collections agency and reported to the credit bureau. In addition to the outstanding balance, you agree to reimburse us the fees of any collection agency, which may be based on a percentage at a maximum of 30% of the debt, and all costs and expenses, including reasonable attorneys’ fees, we incur in such collection efforts. You may also be dismissed from the practice.

 


Back to top